Contact us
We answer by email. Choose the address that fits your question so that it reaches the right team. Please write from the email address of your Kitaa account (it is shown in the app in Me → Settings → Account). If you write from another address, tell us your account’s email address so that we can find your account.
On this page
1. Email us
Help and coins
Questions about the app, your account, coin purchases, calls, and complaints.
[email protected]Privacy and your data
Requests to access or correct your data, account deletion, and our Data Protection Officer.
[email protected]Safety reports
Rule breaking, child safety, intimate images shared without consent, impersonation and other online harms.
[email protected]2. How quickly we respond
| Type | What we do |
|---|---|
| Complaints and grievances, including reports about content or accounts | We acknowledge them within 24 hours and resolve them within 7 days. |
| Intimate images shared without consent, or impersonation (including fake or altered images) | We remove the content or block access to it within 2 hours of the complaint. |
| Requests to remove unlawful content | We act on them within 36 hours. |
| Requests about your personal data (access, correction and other rights) | We act on them within 72 hours. Account deletion follows the 7-day process on the Delete account page. |
3. Grievance Officer for users in India
Users in India can contact our Grievance Officer at [email protected].
If you are not satisfied with the Grievance Officer’s decision, you can appeal to the Grievance Appellate Committee within 30 days of receiving it, at gac.gov.in.
4. Online harms notices (Singapore)
To notify us of online harms under Singapore’s Online Safety (Relief and Accountability) Act 2025, such as harassment, doxxing, online stalking, intimate images shared without consent or images of children, email [email protected]. Include links to or descriptions of the content and the accounts involved.
5. Reporting channels
- In the app: Report, in calls, video rooms and voice rooms, on chat messages, and on a host’s profile (open it from the Discover page). Help shows where to tap.
- By email: [email protected]. This address is open to everyone, including people who do not use Kitaa.
6. Data Protection Officer
You can reach our Data Protection Officer at [email protected].