HomeHelpPrivacy PolicyTerms of ServiceCommunity GuidelinesChild Safety StandardsDelete accountContact us
EnglishBahasa IndonesiaBahasa Melayuไทย

Kitaa Child Safety Standards

Effective date
Last revised
Version
1.0

Kitaa has zero tolerance for child sexual abuse and exploitation (CSAE). These standards explain what we prohibit, what we do when we find abuse and how to report it. They apply to the Kitaa app and everything in it, including video rooms, voice rooms, one-to-one video calls and chat.

On this page
  1. What we prohibit
  2. What we do when we find abuse
  3. How to report
  4. Child safety contact
  5. Related policies

1. What we prohibit

Any content or behaviour that sexually exploits, abuses or endangers children is prohibited on Kitaa, in any form. This includes:

  • Child sexual abuse material (CSAM) of any kind, including photos, video, live streams, drawings and computer-generated or AI-generated images.
  • Sexualising anyone under 18, including sexual comments, requests or role-play.
  • Grooming: building a relationship with a child in order to abuse or exploit them.
  • Sextortion: threatening to share intimate images to get more images, money or anything else.
  • Live-streamed abuse, and paying for, requesting or arranging the abuse of a child.
  • Trafficking children or offering children for any purpose.
  • Sharing links to, or advertising, any of the above.

2. What we do when we find abuse

When we find or are told about child sexual abuse or exploitation, we:

  1. remove the content and end any call or room involved;
  2. ban the accounts involved;
  3. preserve the evidence, such as chat messages, call records and account details, for the authorities;
  4. report it to the National Center for Missing & Exploited Children (NCMEC) in the United States and/or to the relevant authorities in the country concerned;
  5. cooperate with law enforcement investigations.

Reports of child sexual abuse or exploitation are handled before all other reports.

3. How to report

  • In the app: report the person from the call, the room, their seat, their chat message or, if they are a host, their profile (open it from the Discover page; Help shows where to tap), and choose Child sexual abuse or exploitation. If the only concern is that someone seems to be under 18, choose Underage user.
  • By email: write to [email protected] with the user’s nickname, the room or the time, and a description of what you saw. Please do not send us images or videos of child abuse. Describe them instead.
  • In an emergency: if a child is in immediate danger, contact your local police or emergency services first.
  • You can also report child sexual abuse material to NCMEC’s CyberTipline at report.cybertip.org.

4. Child safety contact

Our point of contact for child safety can be reached at [email protected]. Law enforcement and other authorities can also contact us at [email protected].

Back to top